SHIPPING INFO
HOW LONG DOES SHIPPING TAKE?
Most handmade orders are completed within 1–2 weeks before they are shipped. Once your order is on its way, you'll receive a tracking number so you can follow its journey to your doorstep.
WHEN DOES MY PROCESSING TIME BEGIN?
Processing time begins once your order is placed. For custom embroidery on customer-supplied items, processing begins after I receive your item, not when the order is placed.
DO YOU OFFER RUSH ORDERS?
Depending on my current workload, I may be able to accommodate rush orders for an additional fee. Please contact me before placing your order so I can confirm availability.
DO YOU OFFER INTERNATIONAL SHIPPING?
At this time, I primarily ship within the United States. If you're located outside the U.S. and are interested in placing an order, please contact me to discuss available shipping options.
WILL I BE ABLE TO TRACK MY ORDER?
Yes! As soon as your order ships, you'll receive a confirmation email with a tracking number so you can monitor its delivery.
WHAT ARE YOUR SHIPPING RATES?
Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method selected.
WHERE DO YOU SHIP FROM?
All orders are designed, embroidered, and carefully packaged by me in Colorado, USA.
WHAT IF MY PACKAGE IS LOST OR DAMAGED?
If your order arrives damaged or appears to be lost in transit, please contact me as soon as possible with your order number and photos (if applicable). I'll work with you to find the best solution.
RETURN INFO
DO YOU ACCEPT RETURNS OR EXCHANGES?
Because each item is handmade or made to order, I do not accept returns or exchanges unless your order arrives damaged or there is an error on my part.
CAN I CANCEL MY ORDER?
Orders may be canceled within 24 hours of purchase, provided production has not already begun. After that, cancellations may not be possible since materials and production may have already been started.
WHAT IF MY ITEM ARRIVES DAMAGED?
Please contact me within 7 days of delivery with your order number and clear photos of the damage. I'll work with you to make it right as quickly as possible.
DO YOU OFFER REFUNDS?
Refunds are only issued if an order is canceled before production begins or if there is an issue that cannot be resolved through a replacement or repair. Refunds are not available for custom or personalized items unless an error was made on my end.
CAN I RETURN A CUSTOMIZED OR PERSONAL ITEM?
Unfortunately, no. Custom and personalized items are created specifically for you and cannot be resold, so they are not eligible for returns or refunds unless they arrive damaged or contain an error made by AshleyLou Creates.
I HAVE A PROBLEM WITH MY ORDER. WHAT SHOULD I DO?
Your happiness is important to me! If there's an issue with your order, please reach out as soon as possible. I'll always do my best to find a fair solution and ensure you have a positive experience with AshleyLou Creates.
GENERAL INFO
HOW CAN I CONTACT CUSTOMER SUPPORT?
The easiest way to reach me is through the Contact page on my website. I do my best to respond to all inquiries within 1–2 business days. Whether you have a question, need help with an order, or want to discuss a custom project, I'd love to hear from you!
DO YOU OFFER GIFT CARDS?
Yes! Gift cards are available and make a wonderful gift for anyone who loves handmade, personalized products or wants to create something uniquely their own.
DO YOU OFFER CUSTOM OR PERSONALIZED ORDERS?
Absolutely! I love creating one-of-a-kind pieces. Whether you're looking for personalized gifts, business apparel, team apparel, or custom embroidery, I'd be happy to work with you. Simply reach out through my contact page, and we can bring your idea to life together.
CAN YOU EMBROIDER MY BUSINESS LOGO?
Yes! I offer custom logo embroidery for businesses, organizations, teams, and events. If you have a logo you'd like embroidered, send me a message to discuss your project. A one-time digitizing fee may apply if your logo isn't already embroidery-ready.
ARE ALL OF YOUR PRODUCTS HANDMADE?
Yes! Every embroidered item is stitched with care in my Colorado studio. While I use professional embroidery equipment, every order is individually prepared, stitched, inspected, and packaged by me.
DO YOU OFFER BULK OR WHOLESALE ORDERS?
Yes! I welcome bulk orders for businesses, schools, sports teams, clubs, family reunions, bridal parties, and special events. Contact me for custom pricing and turnaround times.
WHAT PAYMENT METHODS DO YOU ACCEPT?
I accept all major payment methods supported by Shopify, making checkout quick, easy, and secure. Available payment options may vary depending on your location, but typically include:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Venmo (when available)
- Other locally supported payment methods offered by Shopify
All payments are processed securely through Shopify's encrypted checkout, so your payment information is protected every step of the way.
WHERE CAN I FOLLOW ASHLEYLOU CREATES?
You can find AshleyLou Creates on all social media platforms for behind-the-scenes looks, new product launches, works in progress, and small business updates. I love sharing what I'm creating and connecting with this amazing community!
Still have questions? Feel free to reach out to us!